XuanyuanLevis
December 10, 2023
Say it first
Facilities: 4-star old brand, facilities and equipment, please pay attention to safety when renovating.
Hygiene: Hygiene is passable. There is inevitably some mold in the toilets and corridors, so pay attention to handling it. There were a lot of black floating objects and mosquito corpses on the stair handrail of the largest hot spring pool at first. Please make arrangements to clean it up.
Environment: The environment is beautiful and good.
Breakfast: Simple, very simple, don’t expect anything!
Hot spring: OK, it should be the best hot spring in Fengshun!
The last thing to say is bad
Service: Really bad! ! The sleeping room was arranged on the top floor last night. I really couldn't stand the noise. You can watch the video.
I called the front desk at 12:21 to report it, and the front desk said they would send someone. After waiting for a long time, I couldn't find Ctrip customer service. An hour later at 1:21, two managers, a man and a woman, came to ask me about my situation. They actually asked me to change rooms at around 1:00 midnight. I booked 2 rooms, and one room was for seniors. Attention, everyone, there is a lot of luggage in our room, and my youngest son has a fever and is going to bed. Do you think it is appropriate for me to change rooms at this time? The last two managers actually asked me what I wanted? ? I'm speechless. I really don't want to do anything, so I'll leave it to Ctrip customer service! ! ! Speechless, truly speechless! !
By the way, this is the first time in a long time that I need to pay a deposit when booking a room with Ctrip. Although it’s not more than 100, it’s still uncomfortable!
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